Cell C help branch Heidelberg

I got a Sony Xperia phone from Cell C three weeks ago. I renew my contract. All of a sudden my phone show that i need a up grate for the Sony but only through a computer. As i never received a software with it , I took my phone to Cell C Heidelberg. The lady just sit there and told me shes sorry but she cant help me at all. I must book my phone in for repairs. I said but its a new phone and its not broken it just need a up grate which i can not understand be course its a brand new phone. Nope she said i must send it away and it will take 3-6 weeks. I explained that i cant be without my phone? She just said sorry she cant help me!<br> I walked out of there furious and pass Vodacom. I thought let me take a change and asked the man if he can help me, as i am a cell c client. He without a blink of a eye said sure mam we will quickly do your phone for you! I wait a hour and my phone was fixed. Now i want to know why is Cell C there. Vodacom thank you i got three contracts with cell c. I will for sure cancel them and join up with you. Good buy cell c. Please note that i had my contract there for eight years.