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geraldene G

1 reviews | Active since Jul 2016

25 Jul 2016, 10:58

Cell C Head office Pathetic Service!!!!!!!! WORSE THAN UPSETTING!!!!!

<p>Last week friday I app**** for a contract at my local cell c branch for an apple iphone 6 , i was credited for the phone on R430 per month and my application was approved.... Here i am sitting now very ****ed off still waiting for my phone!!!!!! After approving my contract the morning the took it away again the afternoon..... I am getting fed up! I phoned the complaints department were the manager cant help me because he doesnt know how.... this morning i spoke to a consultant at after sales who needs a serious attitude adjustment. HE was very rude over the phone..... I wont take out a contract if i cant afford it!!! i have money and as it seems to me you do not want my money...... if i do not have this problem resolved by this afternoon and my phone in my hand .... I will be canceling all my contracts will Cell c and i will move over to someone else... this is utter nonsense! I am waiting for your call.. I have been a good paying customer with Cell C for more than a year..... AND now you guys will lose all my contracts and i will tell everyone i know about your bad service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I say again. if i dont get my problem resolved today.... and have my new phone wich i was approved for i will cancel ALL my contracts will CELL C!. </p>

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Replies (1)
Cell C
Cell C's reply25 Jul 2016, 12:08
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN