1 reviews | Active since May 2016

27 May 2016, 11:16

Cell C Head Office - Buccleuch, Johannesburg

<p> </p> <p>i took my phone to Cell C Buccleuch as it had a problem with its Screen on 06/05/16. I had to call them regularly and follow up with them. No communication from Cell C about the progress until i called them.</p> <p> </p> <p>i picked it up on 19/05/2016 and returned it on the 20/05/2016 as it was giving me a totally different problem to what i took it in for. It had a Signal problem. i was told that they are going to prioritize it as it was the 2nd time I’m bringing it and Still to date no one from Cell C has communicated with me to tell me how far is my handset, when can i get delivery.</p> <p> I’m not even sure that when i get it back, it will be in good working condition.</p> <p> this is not the service i expect from Cell C.</p> <p> I expect to be kept in the loop at all times.</p> <p>I always brag about Cell C to my friends about the Service I always get but this time around, I’m really disappointed. I hope that they can make amends keep me as they`ve always kept me, a happy Customer.</p> <p> </p> <p>regards</p> <p>K</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply28 May 2016, 05:19
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

We have requested one of our consultants to follow up on this matter and assist. Do expect communication.

Regards

Cell C | PN