1 reviews | Active since Dec 2024
Cell c head office
Cell c Head office Can you please fix my account I have proof that my account is not in arrears Like you claim it however I have paid one wrong payment in nov where I use a different reference number Seeing that I have to 2 contracts with you The one has 2 phn on (one contact) Where the other one only has one phn on So I just use the wrong reference number The money that was suppose to go for the contract which has the 2 phn on and not the one phn contact I went in to the store to fix it we have send 100000 of mails bt for some reason you guys cnt do it job properly Someone called frm a call centre last week saying she wil fix it I just send to send the proof she all said that she will give me a email address. Am not gonna leave it here
Please fix my account N August 😡
Thank you for contacting Cell C.
We understand how upsetting it is to learn that your account is in arrears when you’ve already provided proof of payment.
We have re‑escalated your query to the relevant back‑office billing team for urgent assistance.
One of our specialists will be in contact with you as soon as feedback is available to confirm progress and next steps.
Thank you for giving us the opportunity to resolve this matter for you.
Regards,
Cell C | NZ
Thank you for contacting Cell C.
We understand how upsetting it is to learn that your account is in arrears when you’ve already provided proof of payment.
We have re‑escalated your query to the relevant back‑office billing team for urgent assistance.
One of our specialists will be in contact with you as soon as feedback is available to confirm progress and next steps.
Thank you for giving us the opportunity to resolve this matter for you.
Regards,
Cell C | NZ