1 reviews | Active since Mar 2009

27 Apr 2021, 17:35

Cell C having to many issues, cannot be trusted with a contract

I took out a contract with Cell C more than 2 yrs ago of which the initial premium was R129 p/m. Later on Cell C increased the premium, what is the point is the point of signing a contract when the supplier can alter the premiums?? Nonetheless;

Since Dec 2020 I received a number of calls from Cell C wanting to upgrade or extend the contract. I was very clear that I did not want the contract to continue, eventually I also phoned them to ensure this. still they came with weak excuses of how their system needs a month's notice just so that they can get more money?

How am I responsible for their system, was I not clear enough over the phone already in Dec, why do they continue to debit my account 2-3 months after the contract came to an end?

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Replies (5)
Cell C
Cell C's reply28 Apr 2021, 06:30
Official
Goo day Franco 

Thank you for posting your review.

We have referred your query to our support team to contact you and advise. 

Please expect our call. 

^YM 


Best regards,

's update03 May 2021, 20:11
Reviewer Update
So what happened to the follow-up? You phoned last week, said that it will get sorted and now? Nothing?
Cell C
Cell C's reply03 May 2021, 20:45
Official
Good day Franco

We are still awaiting feedback with regards to the credit. We will do another follow up.

^SM

Best regards,

's update09 May 2021, 18:06
Reviewer Update
You are lying through your teeth
You have done absolutely nothing about this!
Cell C
Cell C's reply09 May 2021, 22:39
Official
Hi Franco 

Thank you for contacting Cell C. 

We will have the matter followed up and revert back to assist. 

Regards
^MP 

Best regards,