SS
Stephen S
1 reviews | Active since Nov 2018
10 Nov 2025, 13:46
Cell C Have Serious Issues
It has taken over two months to possibly update my credit card details. I say possibly a escalations consultant told me that my details had been update and everything is now fine. A consultant from the Lakeside Mall store has just told me that her system is still showing the incorrect information. How do I obtain resolution so that Cell C do not send me threatening letters for something not of my making.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
10 Nov 2025, 14:22Dear Stephen S,
We sincerely apologize for the inconvenience and frustration this ongoing issue has caused. We understand your concern regarding the conflicting information received about your updated credit card details.
To help us resolve this matter urgently, please provide the following details via direct message:
• Your ID number
• Your cellphone number linked to the account
We’ll escalate your case to our Escalations and Billing Support Team to ensure your payment details are correctly updated and that no further correspondence of this nature is sent to you.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s addressed as a priority.
Regards,
Cell C | ZM
We sincerely apologize for the inconvenience and frustration this ongoing issue has caused. We understand your concern regarding the conflicting information received about your updated credit card details.
To help us resolve this matter urgently, please provide the following details via direct message:
• Your ID number
• Your cellphone number linked to the account
We’ll escalate your case to our Escalations and Billing Support Team to ensure your payment details are correctly updated and that no further correspondence of this nature is sent to you.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s addressed as a priority.
Regards,
Cell C | ZM
Best regards,
Cell C's reply10 Nov 2025, 14:22
Official
Dear Stephen S,
We sincerely apologize for the inconvenience and frustration this ongoing issue has caused. We understand your concern regarding the conflicting information received about your updated credit card details.
To help us resolve this matter urgently, please provide the following details via direct message:
• Your ID number
• Your cellphone number linked to the account
We’ll escalate your case to our Escalations and Billing Support Team to ensure your payment details are correctly updated and that no further correspondence of this nature is sent to you.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s addressed as a priority.
Regards,
Cell C | ZM
We sincerely apologize for the inconvenience and frustration this ongoing issue has caused. We understand your concern regarding the conflicting information received about your updated credit card details.
To help us resolve this matter urgently, please provide the following details via direct message:
• Your ID number
• Your cellphone number linked to the account
We’ll escalate your case to our Escalations and Billing Support Team to ensure your payment details are correctly updated and that no further correspondence of this nature is sent to you.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s addressed as a priority.
Regards,
Cell C | ZM
Best regards,
SS
Stephen S's updateReviewer Update
10 Nov 2025, 14:48I have sent the Escalations Support Desk Consultant who said things have been resolved the contact details of the lady at the Lakeside Mall store and hers to the consultant. Hopefully between the two of them they can sort things out and revert back to me.
SS
Stephen S's update10 Nov 2025, 14:48
Reviewer Update
I have sent the Escalations Support Desk Consultant who said things have been resolved the contact details of the lady at the Lakeside Mall store and hers to the consultant. Hopefully between the two of them they can sort things out and revert back to me.
Cell C's replyOfficial
10 Nov 2025, 14:59Thank you for the update. That really helps us move things along.
Our Escalations Support Team will work with the consultant at Lakeside Mall to sort everything out, and they’ll get back to you once it’s all confirmed. We appreciate your patience while they tie up the loose ends.
Regards,
Cell C | ZM
Our Escalations Support Team will work with the consultant at Lakeside Mall to sort everything out, and they’ll get back to you once it’s all confirmed. We appreciate your patience while they tie up the loose ends.
Regards,
Cell C | ZM
Best regards,
Cell C's reply10 Nov 2025, 14:59
Official
Thank you for the update. That really helps us move things along.
Our Escalations Support Team will work with the consultant at Lakeside Mall to sort everything out, and they’ll get back to you once it’s all confirmed. We appreciate your patience while they tie up the loose ends.
Regards,
Cell C | ZM
Our Escalations Support Team will work with the consultant at Lakeside Mall to sort everything out, and they’ll get back to you once it’s all confirmed. We appreciate your patience while they tie up the loose ends.
Regards,
Cell C | ZM
Best regards,