Cell C have bungled my Greencom Account Transfer

My fibre account was migrated from Greencom to Cell C earlier this year (Greencom sold their account base on the Metrofibre infrastructure to Cell C). In February I had to send multiple emails requesting details of my account since I had received no communication as to what my new account number was, or even just a general "welcome to the network" as is the norm. Two weeks later I received an invoice addressed to "Ntobe Zungu" - I have no idea who this person is or whether it was mistakenly sent to me. Once again, I was in contact to query this and received no response for a week. On 12th March, after yet more following up on my side, I received an email with a screenshot and the word "Done"

My May invoice has now come through - the name Ntobe Zungu still appears linked to the account. In addition, it appears that my contract is a 24 month contract. I did not sign up for a 24 month contract; my Greencom contract was month-to-month.

I phoned the call centre on 7th May to try and get all of this fixed. I was told that the technical team would work on it, and I would receive a status update by 7pm that day. To date, I have received no response from anyone.

This is absolutely pathetic. I cannot even cancel my contract because I would be liable for outstanding payments for the 24 month contract THAT I DID NOT EVEN SIGN UP FOR.

I have done everything I can to deal with this matter privately, but it would seem that Cell C's customer service team only responds when complaints are made public.