CS
Chris S

1 reviews | Active since Aug 2018

02 May 2019, 09:32

Cell C has Useless customer service and charges customers for their errors!

Cell C must have the most useless customer service retention department in the world - even worse than Telkom.

After almost 10 phonecalls I was able to upgrade my contract before it was terminated. Yet Cell C transferred my contract to a new number, moved my number to prepaid and now wants to charge me to move the contract to my original number.

on one 35min call I had to beverified 4 times by every individual I spoke to.

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Replies (1)
Cell C
Cell C's reply02 May 2019, 12:41
Official
Good afternoon Chris

We have requested one of our team members to look into this matter and assist. Do expect communication.

Regards
Cell C | PN