1 reviews | Active since Jan 2017

14 Jan 2017, 12:45

Cell C has the worst services ever!!!!!!

<p>Hi, I've been struggling to use my cell c contract phone for over two months now. I've been phoning technical support a hundred times from last year end October, explaining my problem to probably everyone by now... and still no solution!!! They never phone me back, i always need to follow up on my case or should i say cases I've been logging for the past 2 months... I can't receive or make any calls, i can't use social media apps without being connected to the WiFi and it's not only in one area, it's everywhere; Pretoria, Johannesburg, North West, etc. They tried numerous times to reset my network settings, unblocking any blockage on my incoming/outgoing calls, I even had to do a sim swap and that did not work as well. I took my phone to an Istore and find that my phone is working 100%, they've tried a mtn sim card in my iPhone and it worked perfectly so it's definitely my cell c that's not compatible with the phone!!!!!! I wanted to cancel my contract because of this but find that i should pay R 8000 for the phone which doesn't even work with my cell c contract so it's not my fault at all.... I got a iPhone 6 plus and request a new phone that is compatible with my cell c contract or i want to cancel my contract immediately without having to pay for my phone. I've tried to resolve this matter by phoning cell c but failed to succeed, my call log reference is ********** ********** 43. Please feel free to listen to it as i am tired to explain my whole story AGAIN.(This is only the last technical call I've logged in, check my profile and you will see the other 20 logs) I would appreciate if i could receive urgent response via email/ FB messenger/ or even comment on my post with a solution before the end of today otherwise i will take it further to Hello Peter. (Please note i cannot receive calls so please provide me with a phone number who will be able to resolve my matter immediately) .... Guess what i am still waiting for cell c.......</p>

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Replies (1)
Cell C
Cell C's reply16 Jan 2017, 07:21
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN