SW
Stephanie W
1 reviews | Active since Mar 2021
30 Jan 2023, 09:22
CELL C HAS THE WORST CUSTOMER SERVICE ON THE PLANET
WORST SERVICE EVER!!!
Second time my upgrade is a nightmare.
I am bounced from call centre to call centre and NO ONE can address my queries.
WORST CUSTOMER SERVICE ON THE PLANET.
Very dissatisfied with the fact that no one can help me. I have to spend my life phoning cell c to support their business. I AM DONE. I am no longer interested in doing business with them and will be moving to a different service provided.
Helpful (0)
Replies (5)0
Replies (5)SW
Stephanie W's updateReviewer Update
01 Feb 2023, 13:44Since my last review, I received a call from the "Cell C Social Media Team" to attempt to assist me with sorting out my issues.
After 24 minutes on the phone, I was politely told "I am unable to assist you, I will have to transfer you to a different department" .... That is part of the problem I am experiencing in the first place...
I asked the lady who I spoke to, to email me her details so that I had it on record who I spoke to. Still no email.
I have heard nothing back from Cell C again. All I have received is sms's from cell C with regards to delivering new device, which I am not suppose to receive. This just proves that NOTHING has been done to address my problems.
No feedback, no email.... no answers.
I find it so sad that the only way to get a response out of this company is to resort to giving them bad reviews on social media.
Cell C get your act together... this is very disappointing
After 24 minutes on the phone, I was politely told "I am unable to assist you, I will have to transfer you to a different department" .... That is part of the problem I am experiencing in the first place...
I asked the lady who I spoke to, to email me her details so that I had it on record who I spoke to. Still no email.
I have heard nothing back from Cell C again. All I have received is sms's from cell C with regards to delivering new device, which I am not suppose to receive. This just proves that NOTHING has been done to address my problems.
No feedback, no email.... no answers.
I find it so sad that the only way to get a response out of this company is to resort to giving them bad reviews on social media.
Cell C get your act together... this is very disappointing
SW
Stephanie W's update01 Feb 2023, 13:44
Reviewer Update
Since my last review, I received a call from the "Cell C Social Media Team" to attempt to assist me with sorting out my issues.
After 24 minutes on the phone, I was politely told "I am unable to assist you, I will have to transfer you to a different department" .... That is part of the problem I am experiencing in the first place...
I asked the lady who I spoke to, to email me her details so that I had it on record who I spoke to. Still no email.
I have heard nothing back from Cell C again. All I have received is sms's from cell C with regards to delivering new device, which I am not suppose to receive. This just proves that NOTHING has been done to address my problems.
No feedback, no email.... no answers.
I find it so sad that the only way to get a response out of this company is to resort to giving them bad reviews on social media.
Cell C get your act together... this is very disappointing
After 24 minutes on the phone, I was politely told "I am unable to assist you, I will have to transfer you to a different department" .... That is part of the problem I am experiencing in the first place...
I asked the lady who I spoke to, to email me her details so that I had it on record who I spoke to. Still no email.
I have heard nothing back from Cell C again. All I have received is sms's from cell C with regards to delivering new device, which I am not suppose to receive. This just proves that NOTHING has been done to address my problems.
No feedback, no email.... no answers.
I find it so sad that the only way to get a response out of this company is to resort to giving them bad reviews on social media.
Cell C get your act together... this is very disappointing
Cell C's replyOfficial
01 Feb 2023, 14:04Hi Stephanie Whitehorns
Your case was closed as your stated you're already speaking to someone .
Regards
NH
Your case was closed as your stated you're already speaking to someone .
Regards
NH
Cell C's reply01 Feb 2023, 14:04
Official
Hi Stephanie Whitehorns
Your case was closed as your stated you're already speaking to someone .
Regards
NH
Your case was closed as your stated you're already speaking to someone .
Regards
NH
SW
Stephanie W's updateReviewer Update
01 Feb 2023, 14:07What does that even mean?
My problem is still not sorted out and I still have received no help.
Please have someone who can assist me phone me to sort out my problem. It is not sorted out
My problem is still not sorted out and I still have received no help.
Please have someone who can assist me phone me to sort out my problem. It is not sorted out
SW
Stephanie W's update01 Feb 2023, 14:07
Reviewer Update
What does that even mean?
My problem is still not sorted out and I still have received no help.
Please have someone who can assist me phone me to sort out my problem. It is not sorted out
My problem is still not sorted out and I still have received no help.
Please have someone who can assist me phone me to sort out my problem. It is not sorted out
Cell C's replyOfficial
01 Feb 2023, 14:55Good day Stephanie
We apologize for the delayed resolution, priority has been requested regarding your compliant.
^MN
We apologize for the delayed resolution, priority has been requested regarding your compliant.
^MN
Cell C's reply01 Feb 2023, 14:55
Official
Good day Stephanie
We apologize for the delayed resolution, priority has been requested regarding your compliant.
^MN
We apologize for the delayed resolution, priority has been requested regarding your compliant.
^MN
SW
Stephanie W's updateReviewer Update
06 Feb 2023, 09:42Once again I have to resort to a public bad review to receive any form of correspondence from Cell C.
Since my first review, my issues have still not been sorted out. I have been contacted by Cell C, asked if it was a convenient time to speak.. and unfortunately at the time, it wasn't.... Since then.... NOT A WORD. No one has contacted me as arranged, no one has provided me with any updates.
Terrible, terrible... I just want my problem addressed so that I never have to deal with Cell C again
Since my first review, my issues have still not been sorted out. I have been contacted by Cell C, asked if it was a convenient time to speak.. and unfortunately at the time, it wasn't.... Since then.... NOT A WORD. No one has contacted me as arranged, no one has provided me with any updates.
Terrible, terrible... I just want my problem addressed so that I never have to deal with Cell C again
SW
Stephanie W's update06 Feb 2023, 09:42
Reviewer Update
Once again I have to resort to a public bad review to receive any form of correspondence from Cell C.
Since my first review, my issues have still not been sorted out. I have been contacted by Cell C, asked if it was a convenient time to speak.. and unfortunately at the time, it wasn't.... Since then.... NOT A WORD. No one has contacted me as arranged, no one has provided me with any updates.
Terrible, terrible... I just want my problem addressed so that I never have to deal with Cell C again
Since my first review, my issues have still not been sorted out. I have been contacted by Cell C, asked if it was a convenient time to speak.. and unfortunately at the time, it wasn't.... Since then.... NOT A WORD. No one has contacted me as arranged, no one has provided me with any updates.
Terrible, terrible... I just want my problem addressed so that I never have to deal with Cell C again