1 reviews | Active since May 2025
Cell C has the worst customer service ever!!! the whatsapp chat assist named Kelly need go back to training the doesn't know what she's doing
Customer Service Experience with Cell C via WhatsApp
I reached out to Cell C through WhatsApp because I urgently needed assistance with my account, including verifying my previous payment and resolving service interruptions. Unfortunately, my experience with the agent was extremely disappointing.
The agent repeatedly refused to help me directly, insisting I call Customer Care or wait for escalation, rather than providing the support I needed in the moment. They asked for my contact details multiple times despite claiming they couldn’t access my payment history, and they refused to escalate my issue to a manager or provide an email address for faster resolution. Their responses lacked understanding, empathy, and a genuine effort to assist me effectively.
This unhelpful approach caused significant frustration, as I was seeking a quick resolution to prevent further damage to my account and credit. The overall service felt unprofessional and dismissive, leaving me very upset with the lack of proper support.
I hope this feedback encourages better customer care in the future. I am very disappointed with the level of assistance I received
I would like to bring to your attention the unprofessional manner in which my recent communication attempts have been handled. I received a notification indicating a new voice message from the number *** on 2025/05/08 at 14:30:26, instructing me to dial 181 to retrieve my messages. However, I did not receive any actual call or voice message. Instead, I was left with an automated prompt asking me to rate the level of service, despite the fact that no call was received.
This experience is highly disappointing and reflects poorly on your customer service standards. It is unacceptable to treat customers in this manner—claiming to call while no contact is made, then prompting for feedback on a service that was never provided.
This is precisely why I have given up attempting to make contact via phone, as such unprofessional conduct only adds to my frustration. I expect this issue to be addressed seriously, and I request a proper explanation regarding these failed communication attempts and the lack of genuine support.
Thank you for your urgent attention to this matter.
I would like to bring to your attention the unprofessional manner in which my recent communication attempts have been handled. I received a notification indicating a new voice message from the number *** on 2025/05/08 at 14:30:26, instructing me to dial 181 to retrieve my messages. However, I did not receive any actual call or voice message. Instead, I was left with an automated prompt asking me to rate the level of service, despite the fact that no call was received.
This experience is highly disappointing and reflects poorly on your customer service standards. It is unacceptable to treat customers in this manner—claiming to call while no contact is made, then prompting for feedback on a service that was never provided.
This is precisely why I have given up attempting to make contact via phone, as such unprofessional conduct only adds to my frustration. I expect this issue to be addressed seriously, and I request a proper explanation regarding these failed communication attempts and the lack of genuine support.
Thank you for your urgent attention to this matter.
Regards,
Cell C | MN
Regards,
Cell C | MN