Cell C has the worst Customer care agents!!!!!

I’m horrified at the service from Cell C customer care department,Query is ongoing for 2weeks manager supposed to call me, but hasn’t! I call them everyday more than once in a day, they ask me to repeat my query each time, they don’t understand anything, zanele advised she received my POP today the query is closed because zanele didn’t update the back office of POP, please I want call recordings to see how many agents told me it’s resolved and it will be dealt with yet nothing has been done, now my contract is suspended because they failed to allocate the payment into correct accounts, I want QA to listen to each call and tell me if I’m wrong, there’s no TL, or manager on duty at that call centre, as a customer I’m making payment towards two of my contracts yet that can’t even be done correctly, what type of circus is Cell C running, everyone just laughing in the background!!!! Such Pathetic behaviour I worked in a call centre and I made sure I went beyond sitting behind a desk and PC repeating myself! I’ll never upgrade with Cell C again