1 reviews | Active since Nov 2020
CELL C HAS THE WORST CALL CENTER AGENTS
The worst service ever in store and on the line. I went to a Cell C Store the past weekend to do a sim swap and firstly the sales lady was on the phone complaining to a family member about how she lost her phone and she doesn't know where she left it making me wait. She secondly asked me for the last 5 numbers I dialled all the numbers I gave them were incorrect when I had proof that the numbers were previously dialed. Okay cool i move to the call center agent about 6 of them couldn't assist with blocking my lost phone after i had explained that someone was using it. One agent was whispering- her questions were not clear and she hung up on me, the other agent told me about how he's not satisfied with the fact that my surname doesn't have a H didnt mention anything about my IMEI number (which is what is needed for a lost device). I told him to take that up with the Home Affairs. I am highly and always have been disappointed with the cell c service as soon as I'm done paying my phone I am leaving and will never ever recommend it to anyone. Your agents are very bad sim swaps are a very serious thing I don't even understand why the security questions have to be so difficult. Please look this up especially the call center agents.
Thank you for reaching out to us.
We will refer this matter to our support team for assistance. Apologies for any inconvenience.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Thank you for reaching out to us.
We will refer this matter to our support team for assistance. Apologies for any inconvenience.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT