Cell C Has ****** My Money

A Cell C call agent told me to visit the Cell C website to open a new contract. I logged on and created an account. I found the contract I wanted, an iPhone 8Plus on a Pinnacle 250 contract. I filled in all my information and when it came to the payment for the contract I had two options to choose from: give my account details or use my credit card. I selected the credit card option and the R899,00 was taken out of my account and got a reference number. No contract was added or sent through yet the amount was taken out of my account. I have spoken to multiple people at Cell C who have not helped in any way and cannot find any transaction under my ID number yet the amount shows it was taken to Cell C E Commerce.