CELL C has ****** from yet again

About 8 months ago I had very little luck getting any reponse out of Cell C. The y had than, ****** R20 000 from me over an 8 month period. I had asked multiple times for my limit on my contract to be dropped. Each time they stated it had been done so. It was never changed. I lodged atleast 4 cases with them over the issue and was issued with a claim number every time. With the 4 complaint cases lodged they could not find a single case number loaded on the system. So my case was given a case number but never formally put on the system. I also had queried as to why i no longer received notification sms's on my account when i had reached a certain limit. This was a service i used to get. But stopped as soon as i raised the limit to help with my move and the need to use my phone as a router. To this day they have no reason. It took over 6 months for CELL C to address my issue. Yet they were very happen to openly lie to me my credit had been reduced, the shops and the call center always had different reasons for this. It took a message written here for anything to actually be done. They listened to all my voice calls admitted their fault and out of the R20 000 missing i received R5000 back from them. Not satisfied. They openly admitted I had requested my limit to be lowred and this was never done. Hence my really pthetic refund. But I was happy as they said the limit would now be dropped to what i had requested. Surprise, surprise not 4 months later my bill suddely shot up to R3500 and R4000 for 2 months. I found this very dd as that is R2000 more than my agreed upon limit. I have now phnned the call center over 20 times and have had the phone put down on me 20 times. They now do not answer if i call from my cell c number. I can be on hold with them on my Cell C number and be n hold for 15 min no one answers, if i call from my Vodacom work phone they answer this with out any delay, no more than 30 seconds of the music playing and im talking to one of their rude operators. I have now been over charged on my account for another R10 000 over the last 6 months. I yet again can not get any help or explination form the useless Cell C customer help line. When you do speak to one of their operators you are either lef ton hold for 10 to 20 min while they check your querie or they hang up on you. or they cut you off. What am i supposed to do? The cell C shops jut tell you to call the help line and the help line can not and will not help or address an issue. So here we are again. I am seriously considering legal action agaisnt Cell C and want my contracts cancelled immidiatly as I can not continue to bleed money to this company of ****** and *******. It is a little wonder they are close to bankrupcy as they simply can not run this business.