CELL C has ****** from me.

I Have sent The below email to Cell c 5 days ago, and not one person has bothered to contact me back!

yet I pay your bills on time every month?

people, even good paying customers get treated like **** at this service provider. I should have never signed up with you people. I would have had 10k extra in my account

Good Day,

I am about to go to the ombudsman due to the lack of service I have received from you and your branches.

I bought an LG G8 ThinQ (along with insurance) from you in January, this device has never worked properly as it overheats and the duel screen turned on for 5 minutes. I could never book it in as your Greenstone due to its branch closed, then had no loan phones, and finally due to the coronavirus. I have finally booked this device in but nobody has come back to me on what the feedback is and when I call in nobody knows what’s happening with my phone. I’m now concerned that the phone I’m paying for is lost or ****** in your repair center! I don't have an ETA! REALLY?

Answer me this: If you purchased something (and insure it) with a cost of over a thousand rand a month and it never worked how would you feel? When you try to get it fixed and cant for months how would you feel? When it's taken from you and you cant get an update on the repairs how would you feel? You couldn’t loan me a phone so I’m stuck without one even though I’m paying insurance and installments how would you feel? If you kept going to and from the branch but nobody can help you how would you feel? I hope you would feel like somebody stole from you and took you for a ride because this is how I feel. I feel like ****.

I fell that your service has been horrid and a tad deliberate as nobody can make this many mistakes with one customer! to top it off I have been patient due to my understanding that these things can take time and I haven’t gotten what I paid and still paying for. I either want a new phone, my money back or cancellation as this has gone on for 7 months too long you have your money but I didn't get the service. If not I'm going to the Ombud.

I would like a call back with a resolution before COB otherwise I will be escalating to ICASA Consumer Affairs Department.

Account # - ***