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Stephen S

1 reviews | Active since Nov 2018

06 Nov 2025, 16:48

Cell C Has Serious Issues

How do Cell C stay in business. I tried to update my credit card details and this was not possible via their call centre or their Lakeside Mall store. Via their app I updated the credit card number and expiry date and received a R 1 charge to verify the card. Debits still did not go through, after 3 months they want to hand me over. Their system reflects an incorrect expiry date but their app is correct. Neither the call centre nor their store is able to input the correct expiry date. I have spent about 2 hours on the phone to the call centre with no joy. The store is now going to escalate “my” problem and I should contact them after 48 hours to see if they have solved “my” problem.

0
Replies (7)
Cell C
Cell C's reply06 Nov 2025, 17:15
Official
Dear Stephen Schultz,

Thank you for contacting us.

We sincerely apologize for the distress and inconvenience you’ve experienced while trying to update your credit card details. Please be assured that your case has been escalated to the appropriate team for urgent review. One of our dedicated consultants will contact you to provide further assistance and ensure your account details are updated correctly.

We appreciate your patience and understanding while we work to resolve this issue.

Kind regards,
Cell C | GN

Best regards,

SS
Stephen S's update07 Nov 2025, 11:22
Reviewer Update
Thank you Cell C for the prompt response on Hellopeter. How long is it going to take for you to contact me as you indicated.
Perhaps you have so many issues to solve with others that mine may take a while. The issue has been ongoing for over two months.
Cell C
Cell C's reply07 Nov 2025, 11:45
Official
Dear Stephen S,

Thank you for reaching out to Cell C.

We sincerely apologize for the inconvenience this issue has caused over the past two months and appreciate you bringing it to our attention.

Please be assured that we have escalated your case to our support team for urgent investigation. A member of our team will contact you as soon as possible to resolve the matter.

We appreciate your patience and understanding.

Regards,
Cell C | PMa

Best regards,

SS
Stephen S's update10 Nov 2025, 09:10
Reviewer Update
It is now Monday morning and I still have not been contacted by Cell C as indicated in their responses. I phoned Lakeside Mall branch this morning and was told the problem has still not been fixed. How difficult is it change a credit card expiry date ? The sad part is that it is correct on their app, clearly the two systems do not talk to each other.
So what we have is Cell C have no interest in solving the problem yet they send out final demand letters threatening legal action for a problem caused by themselves.
This is not a pleasant situation.
Cell C
Cell C's reply10 Nov 2025, 09:54
Official
Dear Stephen S,

We sincerely apologize for the delay and inconvenience caused, our support team will contact you and assist.

Regards,
Cell C | PN

Best regards,

Cell C
Cell C's reply10 Nov 2025, 11:44
Official
Dear Stephen S,

Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.

Cell C | DA

Best regards,

Cell C
Cell C's reply10 Nov 2025, 11:59
Official
Our support team has confirmed that your credit card details have been successfully updated.

Thank you for taking our call and allowing us the opportunity to assist you.

Cell C | DA

Best regards,