SK
Selina K
1 reviews | Active since Jun 2024
14 Jun 2024, 01:47
Cell c has ruined my credit score
I cancelled my contract in 2023 and moved to the UK. I’ve been living here in the UK since then.
I’ve now found out that cell c did not close my account and have been trying to pull monthly instalments which have now been taken me to debt collectors.
someone needs to contact me and explain. I do not have a South African cell phone number anymore so email works best.
I can provide proof of my request to have this account / contract closed and I am 100% convinced that the usage will coordinate with my move proving that I did not continue using this data contract.
This has severely impacted my credit score and I am willing to go through all the processes to ensure cell c rectifies this. This is my life you are ruining !!!!
Helpful (0)
Replies (5)0
Replies (5)SK
Selina K's updateReviewer Update
14 Jun 2024, 10:39You will note that the email says excluding current bill.
We later called and enquired how much the total will be inclusive of the bill and the consultant let us know that the contract is due to end soon. Further, the amount to pay for early cancellation vs the amount remaining on the contract is relatively the same (contract due to end in April 2023). I then said i would rather let it run its course and that I’ve already expressed that I’m cancelling and also noted to the consultant again that I am not renewing. I believe that is were I left it.
We later called and enquired how much the total will be inclusive of the bill and the consultant let us know that the contract is due to end soon. Further, the amount to pay for early cancellation vs the amount remaining on the contract is relatively the same (contract due to end in April 2023). I then said i would rather let it run its course and that I’ve already expressed that I’m cancelling and also noted to the consultant again that I am not renewing. I believe that is were I left it.
SK
Selina K's update14 Jun 2024, 10:39
Reviewer Update
You will note that the email says excluding current bill.
We later called and enquired how much the total will be inclusive of the bill and the consultant let us know that the contract is due to end soon. Further, the amount to pay for early cancellation vs the amount remaining on the contract is relatively the same (contract due to end in April 2023). I then said i would rather let it run its course and that I’ve already expressed that I’m cancelling and also noted to the consultant again that I am not renewing. I believe that is were I left it.
We later called and enquired how much the total will be inclusive of the bill and the consultant let us know that the contract is due to end soon. Further, the amount to pay for early cancellation vs the amount remaining on the contract is relatively the same (contract due to end in April 2023). I then said i would rather let it run its course and that I’ve already expressed that I’m cancelling and also noted to the consultant again that I am not renewing. I believe that is were I left it.
Cell C's replyOfficial
18 Jun 2024, 06:56Dear Selina Kemo
Thank you for bringing this to our attention. We apologize for any inconvenience caused.
Regarding the debit orders reflecting as missed payments on your credit record, we understand your concern and are actively investigating this matter. Your query is under review, and we will ensure to provide you with detailed feedback and resolution as soon as possible.
Please expect a call from our consultant to discuss this further and address any additional questions you may have.
Regards,
Cell C | TM
Thank you for bringing this to our attention. We apologize for any inconvenience caused.
Regarding the debit orders reflecting as missed payments on your credit record, we understand your concern and are actively investigating this matter. Your query is under review, and we will ensure to provide you with detailed feedback and resolution as soon as possible.
Please expect a call from our consultant to discuss this further and address any additional questions you may have.
Regards,
Cell C | TM
Cell C's reply18 Jun 2024, 06:56
Official
Dear Selina Kemo
Thank you for bringing this to our attention. We apologize for any inconvenience caused.
Regarding the debit orders reflecting as missed payments on your credit record, we understand your concern and are actively investigating this matter. Your query is under review, and we will ensure to provide you with detailed feedback and resolution as soon as possible.
Please expect a call from our consultant to discuss this further and address any additional questions you may have.
Regards,
Cell C | TM
Thank you for bringing this to our attention. We apologize for any inconvenience caused.
Regarding the debit orders reflecting as missed payments on your credit record, we understand your concern and are actively investigating this matter. Your query is under review, and we will ensure to provide you with detailed feedback and resolution as soon as possible.
Please expect a call from our consultant to discuss this further and address any additional questions you may have.
Regards,
Cell C | TM
Cell C's replyOfficial
18 Jun 2024, 07:12Noted.
Our Team will be in touch.
Regards,
Cell C | TM
Our Team will be in touch.
Regards,
Cell C | TM
Cell C's reply18 Jun 2024, 07:12
Official
Noted.
Our Team will be in touch.
Regards,
Cell C | TM
Our Team will be in touch.
Regards,
Cell C | TM
SK
Selina K's updateReviewer Update
18 Jun 2024, 07:56I just spoke to your consultant, she was rude, condescending and she has yet again made it a very uncomfortable interaction. I want to fully lodge a complaint.
This is the second time she has called me and it’s worse than before.
This is the second time she has called me and it’s worse than before.
SK
Selina K's update18 Jun 2024, 07:56
Reviewer Update
I just spoke to your consultant, she was rude, condescending and she has yet again made it a very uncomfortable interaction. I want to fully lodge a complaint.
This is the second time she has called me and it’s worse than before.
This is the second time she has called me and it’s worse than before.
Cell C's replyOfficial
18 Jun 2024, 08:26We sincerely apologize for the discomfort and frustration caused during your recent interaction with our consultant. Providing excellent customer service is our priority, and we regret that your experience fell short of expectations.
We take your feedback seriously and are initiating a thorough investigation into this matter. Your complaint will be addressed promptly.
Rest assured that we are committed to resolving this issue to your satisfaction. Our team will be in touch with you shortly to discuss your concerns further and work towards a resolution.
Regards,
Cell C | TM
We take your feedback seriously and are initiating a thorough investigation into this matter. Your complaint will be addressed promptly.
Rest assured that we are committed to resolving this issue to your satisfaction. Our team will be in touch with you shortly to discuss your concerns further and work towards a resolution.
Regards,
Cell C | TM
Cell C's reply18 Jun 2024, 08:26
Official
We sincerely apologize for the discomfort and frustration caused during your recent interaction with our consultant. Providing excellent customer service is our priority, and we regret that your experience fell short of expectations.
We take your feedback seriously and are initiating a thorough investigation into this matter. Your complaint will be addressed promptly.
Rest assured that we are committed to resolving this issue to your satisfaction. Our team will be in touch with you shortly to discuss your concerns further and work towards a resolution.
Regards,
Cell C | TM
We take your feedback seriously and are initiating a thorough investigation into this matter. Your complaint will be addressed promptly.
Rest assured that we are committed to resolving this issue to your satisfaction. Our team will be in touch with you shortly to discuss your concerns further and work towards a resolution.
Regards,
Cell C | TM