1 reviews | Active since Mar 2016
Cell C has preferences for phone stock/delivery
Cell C fails to deliver on handset and watch after renewing contract. On the 27th of January 2022 we renewed our contract and signed up to the back to school deal for R549 pm with a Samsung galaxy S21 FE with the watch Samsung Galaxy watch 4. Was advised that we will have the phone delivered within 3 to 5 working day. On the 5th working day when no text was received we then called 084145 and was then advised that it's actually a 3 to 7 working day wait and we will receive an sms to confirm delivery. Its been 3 weeks now and every week we call up for confirmation of delivery and get told that the isn't any stock yet i am aware of another person who signed up for the very same deal and has had the 1st phone delivered with the watch plus extras, reason i say the "1st phone" is due to the fact that this person had the phoned replaced with a brand new samsung S21 FE, all of which has taken place during the 3 week wait for my delivery. Why is there precedence? Why put out a deal when "there is no stock" yet some customers get their handsets and even replacement handsets but i still wait.
Thank you for contacting us.
There was a very high demand of the Samsung galaxy S21 FE and when stock was placed, mostly would be back orders. We apologies for any inconvenience.
^NT
Thank you for contacting us.
There was a very high demand of the Samsung galaxy S21 FE and when stock was placed, mostly would be back orders. We apologies for any inconvenience.
^NT
There shouldn't be any precedence!
There shouldn't be any precedence!
I will also provide them with the cellphone number in question where cell c has given precedence to customers yet we're waiting over 4 weeks for delivery and my contract has already been changed,
An apology will not be accepted because I've wasted time on numerous calls to you and none of the contact centre staff know what's happening,
It's great for you to get the sale but not in line to follow through on what's due to a customer?
Please leave your responses as public as well because everyone needs to see the type of responses im getting,
A customer who has spent over R90 000 with cellc over the years gets this type of responses and treatment? The public needs to see this
I will also provide them with the cellphone number in question where cell c has given precedence to customers yet we're waiting over 4 weeks for delivery and my contract has already been changed,
An apology will not be accepted because I've wasted time on numerous calls to you and none of the contact centre staff know what's happening,
It's great for you to get the sale but not in line to follow through on what's due to a customer?
Please leave your responses as public as well because everyone needs to see the type of responses im getting,
A customer who has spent over R90 000 with cellc over the years gets this type of responses and treatment? The public needs to see this