Cell C has poor communication.

on the tenth of February, after my phone has been in assessment for almost 2 weeks already, I paid the excess fee for my insurance claim and was promised that it will be fixed within two weeks.

Dear Cell C, we are now sitting on the 16th WORKING day (as your repairs techs are apparently too elite to work on weekends, unlike the rest of us) and I have received NO feedback at all. Is this how a customer of 6 years is to be treated?? I was not even given a courtesy phone to use when my phone got sent in! I am using a mobicel to write this review, imagine that!

Do me a favour, please have a long, nice look on my ID number and check how long I have been a client of you, and then ask yourself, "is it worth losing this client?"

Because if I do not get a solution soon, I will cancel my contract, pay off what I owe for the phone and move over to MTN.