BM
Busisiwe M
1 reviews | Active since Dec 2017
22 Dec 2017, 11:35
CELL C HAS NO REFUND POLICY BUT THEY LIE ABOUT HAVING ONE
Cell C agents spent two days giving me the run around about a refund, even going as far as filing a bogus query logging incorrect information about my case.
My bank and all the Cell C agents I have spoken to confirm that Cell C is able to grant me the refund, however Cell C wasted two days in a bogus query to stall on granting the refund and hopefully tire me out of continuing to request my refund of R 1 499 from them.
When I pointed that Cell C does not have a refund policy anywhere on their website or in-store regarding the particular product I purchased I was told that Cell C can in fact refund and that I should process it with my bank. I requested that that confirmation be sent to me in writing by the agent who claimed to do so and then abruptly ended the ended and since has not sent the email.
I have app**** for a recall request from my bank, but I will be filing a complaint about this behaviour that borders on violating [if it is not already in violation of] the Consumer Protection Act to ICASA while I wait for my money.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
22 Dec 2017, 12:38Thank you for posting to us.
We have referred this matter to one of our team members for assistance.
You will be contacted with feedback.
Regards
Cell C | PN
Cell C's reply22 Dec 2017, 12:38
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance.
You will be contacted with feedback.
Regards
Cell C | PN
BM
Busisiwe M's updateReviewer Update
22 Dec 2017, 15:38Still waiting to be contacted. And still waiting for my refund.
BM
Busisiwe M's update22 Dec 2017, 15:38
Reviewer Update
Still waiting to be contacted. And still waiting for my refund.
BM
Busisiwe M's updateReviewer Update
28 Dec 2017, 12:49Cell C is still lying to me and has now resorted to ************ & refusing to give me records of my complaint to file to icasa & comsumer complaints commission.
I have still not received my refund. After a week of telling me they can refund me and I should wait 48hours for escalation for it to be processed, then telling me that the refund is possible but easier to process from my bank and prompting me to put in a recall request. They now say they will not refund me and when I ask them why they do not have a clear refund policy that states this instead of wasting my time and informing them that since my purchase was made during a this time that they have no refund policy for what I purchased I would like a full refund. At this point the consultant I spoke to proceeded to intimidate me regarding me laying complaints and refused to give me written confirmation of our interactions & records of my complaints. Thankfully, the horrible phone call network coverage of cell c ended the call. Cell C's handling of this issue had gone from ********** to grotesque. In the absence of a refund policy it is best practice to give the customer the refund & address your refund policy for future cases but Cell C employees lie & dilly-dally instead. I am appalled and will not rest until I receive my refund.
BM
Busisiwe M's update28 Dec 2017, 12:49
Reviewer Update
Cell C is still lying to me and has now resorted to ************ & refusing to give me records of my complaint to file to icasa & comsumer complaints commission.
I have still not received my refund. After a week of telling me they can refund me and I should wait 48hours for escalation for it to be processed, then telling me that the refund is possible but easier to process from my bank and prompting me to put in a recall request. They now say they will not refund me and when I ask them why they do not have a clear refund policy that states this instead of wasting my time and informing them that since my purchase was made during a this time that they have no refund policy for what I purchased I would like a full refund. At this point the consultant I spoke to proceeded to intimidate me regarding me laying complaints and refused to give me written confirmation of our interactions & records of my complaints. Thankfully, the horrible phone call network coverage of cell c ended the call. Cell C's handling of this issue had gone from ********** to grotesque. In the absence of a refund policy it is best practice to give the customer the refund & address your refund policy for future cases but Cell C employees lie & dilly-dally instead. I am appalled and will not rest until I receive my refund.
BM
Busisiwe M's updateReviewer Update
28 Dec 2017, 12:49Cell C is still lying to me and has now resorted to ************ & refusing to give me records of my complaint to file to icasa & comsumer complaints commission.
I have still not received my refund. After a week of telling me they can refund me and I should wait 48hours for escalation for it to be processed, then telling me that the refund is possible but easier to process from my bank and prompting me to put in a recall request. They now say they will not refund me and when I ask them why they do not have a clear refund policy that states this instead of wasting my time and informing them that since my purchase was made during a this time that they have no refund policy for what I purchased I would like a full refund. At this point the consultant I spoke to proceeded to intimidate me regarding me laying complaints and refused to give me written confirmation of our interactions & records of my complaints. Thankfully, the horrible phone call network coverage of cell c ended the call. Cell C's handling of this issue had gone from ********** to grotesque. In the absence of a refund policy it is best practice to give the customer the refund & address your refund policy for future cases but Cell C employees lie & dilly-dally instead. I am appalled and will not rest until I receive my refund.
BM
Busisiwe M's update28 Dec 2017, 12:49
Reviewer Update
Cell C is still lying to me and has now resorted to ************ & refusing to give me records of my complaint to file to icasa & comsumer complaints commission.
I have still not received my refund. After a week of telling me they can refund me and I should wait 48hours for escalation for it to be processed, then telling me that the refund is possible but easier to process from my bank and prompting me to put in a recall request. They now say they will not refund me and when I ask them why they do not have a clear refund policy that states this instead of wasting my time and informing them that since my purchase was made during a this time that they have no refund policy for what I purchased I would like a full refund. At this point the consultant I spoke to proceeded to intimidate me regarding me laying complaints and refused to give me written confirmation of our interactions & records of my complaints. Thankfully, the horrible phone call network coverage of cell c ended the call. Cell C's handling of this issue had gone from ********** to grotesque. In the absence of a refund policy it is best practice to give the customer the refund & address your refund policy for future cases but Cell C employees lie & dilly-dally instead. I am appalled and will not rest until I receive my refund.