NB
Nadia B

1 reviews | Active since Sept 2016

03 Oct 2016, 13:11

Cell C has no interest in their customers

<p>On 31 August 2016 I opened up a case of ***** with Cell C customer care. I waited forever for any kind of feedback from them, and only received the same useless excuse every time I phone them. I then gave a review on Hello Peter, and that very same day Mpho phoned me. He arranged with Cell C to close the 2 ********** contracts that was opened on my name and debited from my bank account since February of this year. He also said, that Cell C would refund the money taken from me on the 1st of October 2016. I guess I should not be surprised by the fact that the money was not transferred. I phoned Cell C now, and they want to open up yet another case. A refund case! Really? Listen, Cell C! Pay back my money. I will take this as high as I can, and I WILL make sure that everybody with ears that can hear me will know that you are the poorest service provider in South Africa. I will go to Face Book and share my feelings with all my contacts. I will go to the newspapers if I have to. I have been a customer with Cell C for as long as I can remember. If this was your money you would default me in a heartbeat. I wish I could default Cell C, because Cell C deserves nothing less. Cell C does not deserve its loyal customers. I am utterly disappointed. I am sure you do not care. As long as you make your money from the masses and as long as you get away with *****ing your customers money, why should you care? SHAME ON YOU!</p>

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Replies (2)
NB
Nadia B's update03 Oct 2016, 13:19
Reviewer Update

I would like to thank Mpho from the Cell C-Hello Peter department for assisting me the first time I placed a review. But I would like to know why I never heard from Mpho again? And why he didn't phone me on the 1st of October as was promised. Aslo, why did the refund not happened on the 1st of October as was agreed upon? Even though it was incovenient for me, because why should I have to wait for my own money to be refunded when it suits Cell C? Cell C admitted on being wrong and closed the 2 extra contracts on my name, but when it comes to giving back my money that was ****** by Cell C, I yet again have to adhere to your wishes. I am done waiting Cell C.

Cell C
Cell C's reply03 Oct 2016, 14:14
Official

Thank you for posting to us.

A follow up request has been sent to Mpho and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN