CG
Conroy G

1 reviews | Active since Mar 2021

11 Mar 2021, 09:56

Cell C has no idea what is going on in their own organization.

Morning. Really bad service from Cell C. They called me around the 18th of Feb for a second line. Which was approved on the 19th. I asked for a A12 and they they delivered a sim only because they didnt have stock of the phone. After phoning how many times they begged me not to cancel. A week went past and nothing. So on the 2nd of March I canceled. But I did give them another chance. I phoned and asked them what phones they do have in stock. The lady told me S20FE. So I app**** and was approved on the 3rd of March. She told me that I would have the Phone in 3 days. But I told her that if they are going to drop me again I will cancel again. So on the 10th of March I phoned and was told that they dont have stock. So I canceled. So I got on to their fb messenger and told them that I will cancel my 1 existing contract when its due and switch all the other sims in my house over to other networks. The person on messenger then told me that they have both phones in stock and I must please send them my details so they can prosses my application. Really? For a 3rd time? No thank you. I will never do business with Cell C again.

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Replies (5)
Cell C
Cell C's reply11 Mar 2021, 10:56
Official
Good day Conroy

Thank you for your review.

We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

We are following up and will revert with feedback.

^YM
CG
Conroy G's update11 Mar 2021, 11:08
Reviewer Update
Hi.

I doubt that this is something that you would be able to sort. It took me 3 weeks to to totally lose faith in Cell C.

Online and phone applications are convenient because I didn't have to get in a car, drive to a shop and sit there till its done. So online is the way to go. But your system is not working. Have a look under every advert Cell C has on facebook, even here on Hellopeter Cell C is being ripped apart. i always thought that Cell C had the best service. Boy was I wrong.
CG
Conroy G's update11 Mar 2021, 11:15
Reviewer Update
In all honesty, I really hope that Customer Service, will never have took their 5 yr old in the eyes and have to explain to them, that she can not have her dads old phone any more. To see her cry because I had to break a promise to her. But that's fine. I will go and buy her 1 out of my pocket just to see the hippieness on her face. Cell C need to realize, yes they have a business to run, but its still people that they are dealing with.
Cell C
Cell C's reply11 Mar 2021, 12:30
Official
Please accept our sincerest apologies. 

^YM 
CG
Conroy G's update12 Mar 2021, 08:58
Reviewer Update
So after I did promise my 5yr old that I will make a plan to give het my old phone, I decided to go to a Cell C shop, or should I rather leave things as they are?