Cell C has no Heart

Unfortunately I had a medical emergency and could not pay my cell phone account end November. On the 30th of November I sent an e-mail to Cell C Customer Service informing them of the fact that I could not pay but will settle the balance on the 15th of December and that they should please not cut my line. I received incident number *** but absolutely NO CALLS from Cell C. I phoned Cell C on the 8th as I have not heard from them. I made a payment arrangement and thought all is well. . NOW on the 9th of December my line has been cut. 6 days BEFORE I WILL PAY. Cell C do you not have a heart? If you actually responded to my e-mail sent on the 30th and informed me that my line will be cut before I can pay, I could have made a plan but yet you failed to respond.<br> I am highly disappointed and will move my account as soon as this contract is over.<br>