Cell C has NO CUSTOMER SERVICE!!!!!

So disgusted by Cell C customer support.

So i took out a contract over the phone with Cell C. I was told i am getting a samsing A22 5g duel sim. So the day came and the phone areived. Only to be a single sim. First of all. Getting a hold of ANYONE trying to rectify this is a complete waste of time. After spending over 4 hours on the phone to try and get this corrected i gave up.

Secondly i asked for my old number to be integrated into my new contract. When i inserted the sim, it was already preloaded with a number and my data.

Thirdly so this all happened the friday. The Saturday morning i went into the customer care store in somerset west mall as its closest. The lady that assisted me, very kind and helpful, but just to be further disappointed because she cannot swop the phone around for me in store for a duel sim. Even though i tried to explain that customer care is non existing but never the less, o understood. So i asked her to please do a sim port for me. At the very least. She did some stuff, told me its going to cost me an additional R250 for doing this in store. I agreed because i just want it done now. She gave me the instructions, to wait for the sms. Send the OTP back to the number that sent it to me. Wait for my vodacom sim to lose signal and then insert my cell c sim into my phone and it will port.

I did as she instructed only thing being to this day I STILL HAVE NO OTP AND I HAVE TO USE 2 PHONES BECAUSE THE PORT NEVER WORKED.

So me being a person that generally does not like to complain, i tried sorting it out on Monday, Tuesday, Wednesday, Thursday and Friday. Between the calls with Vodacom to try and get them to help me and the Cell C people, i spent over 300 rand in airtime to try and get it sorted out and guess what, still nothing.

This is absolute true disgrace and i strongly feel like i am jist not going to pay my contract. They can come and fetch their phone because honestly, this has been the top point of failings your Clients Celll C!!!

Shame on you