KR
Kelly R
1 reviews | Active since Apr 2013
01 Nov 2025, 07:42
Cell C has no clue what they're doing
Well I'm still waiting regarding my complaint on 17 Oct, nobody has contacted me!!!! And guess what, my problem for the past few months HAS NOT BEEN RESOLVED!!!! You can say what you like, my number is NOT listed as the account holder and the only number to be used!!!!! You are contravening the POPIA Act, every single month!!!!!!!!
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Cell C's replyOfficial
01 Nov 2025, 07:58Dear Kelly,
Thank you for reaching out to us.
We sincerely apologise for the delay in resolving your complaint and for any frustration this may have caused over the past few months. We completely understand your concerns and appreciate your patience.
Please be assured that we take your concerns regarding account ownership and compliance with the POPIA Act very seriously. Your case has now been escalated to our senior support team for urgent review. They will contact you directly to address the issue and work toward a resolution as quickly as possible.
Once again, we apologise for the inconvenience caused and thank you for your patience and understanding.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the delay in resolving your complaint and for any frustration this may have caused over the past few months. We completely understand your concerns and appreciate your patience.
Please be assured that we take your concerns regarding account ownership and compliance with the POPIA Act very seriously. Your case has now been escalated to our senior support team for urgent review. They will contact you directly to address the issue and work toward a resolution as quickly as possible.
Once again, we apologise for the inconvenience caused and thank you for your patience and understanding.
Regards,
Cell C | MMa
Cell C's reply01 Nov 2025, 07:58
Official
Dear Kelly,
Thank you for reaching out to us.
We sincerely apologise for the delay in resolving your complaint and for any frustration this may have caused over the past few months. We completely understand your concerns and appreciate your patience.
Please be assured that we take your concerns regarding account ownership and compliance with the POPIA Act very seriously. Your case has now been escalated to our senior support team for urgent review. They will contact you directly to address the issue and work toward a resolution as quickly as possible.
Once again, we apologise for the inconvenience caused and thank you for your patience and understanding.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the delay in resolving your complaint and for any frustration this may have caused over the past few months. We completely understand your concerns and appreciate your patience.
Please be assured that we take your concerns regarding account ownership and compliance with the POPIA Act very seriously. Your case has now been escalated to our senior support team for urgent review. They will contact you directly to address the issue and work toward a resolution as quickly as possible.
Once again, we apologise for the inconvenience caused and thank you for your patience and understanding.
Regards,
Cell C | MMa