Cell C has lost interest
I have had a Cell C sim card for over 18 years and for the last 2 years, I have noticed that Cell C is not interested in customer service. My sim card goes to no service. I have phoned to ask I phoned in reported it but the response was "restart your phone". I want to cancel my contract but apparently, when you go to the shop you can't cancel on a Sunday and you can only phone in and cancel the contract... This is where it becomes a **** when you don't get the service they promise and you can't get out of the contract
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Cell C's replyOfficial
21 May 2024, 10:37Dear Tanya R,
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience you have had with our customer service.
This falls short of the high standards of service we aim to provide and we are deeply sorry that we have let you down, we value you as a loyal customer and we would like to make things right.
We have referred the matter to our Support Team to assist; one of our friendly consultant will contact you to assist within the next 24 working hours.
Regards
Cell C | TD
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience you have had with our customer service.
This falls short of the high standards of service we aim to provide and we are deeply sorry that we have let you down, we value you as a loyal customer and we would like to make things right.
We have referred the matter to our Support Team to assist; one of our friendly consultant will contact you to assist within the next 24 working hours.
Regards
Cell C | TD
Best regards,
Cell C's reply21 May 2024, 10:37
Official
Dear Tanya R,
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience you have had with our customer service.
This falls short of the high standards of service we aim to provide and we are deeply sorry that we have let you down, we value you as a loyal customer and we would like to make things right.
We have referred the matter to our Support Team to assist; one of our friendly consultant will contact you to assist within the next 24 working hours.
Regards
Cell C | TD
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience you have had with our customer service.
This falls short of the high standards of service we aim to provide and we are deeply sorry that we have let you down, we value you as a loyal customer and we would like to make things right.
We have referred the matter to our Support Team to assist; one of our friendly consultant will contact you to assist within the next 24 working hours.
Regards
Cell C | TD
Best regards,