CELL C has lost a loyal customer today after 22years!!!!!

I've been with Cell C since 2001 And for the first time in 22yrs I recieved such terrible service that I want to change to Vodacom.

I upgraded on Thursday 30 November. I was told the Samsung S23 Ultra and Samsung Smart watch 5 is out of stock but will be sent within a few days. The sales person told me they would contact met on Friday with the date of delivery. No contact was made. On Monday 4 December I phoned again, very rude service from the dispatch person who told me the stock still hasnt arrived and I would get an sms when it is at the couriers. December 7th I phoned again...again I was told there is no stock on hand. Today December 12th I phoned again and after I went from upgrades to dispatch and back to upgrades AGAIN , I was told first the samsung watch has been discontinued, which NO ONE notified me about. Secondly when I asked to just revise my contract for just the Samsung S23 Ultra to atleast me delivered as it is a present, they wanted me to pay MORE for just the phone than for the phone and watch I order on 30 November. Now the sales person told me he cant help me and my "query" has been sent to a different department. I am FURIOS with the lack of communication and help ive recieved. As a loyal customer for so many years I am utterly disappointed and will be moving to Vodacom as soon as a rep has contacted me.