Cell C has just caused an unnecessarily stressful period in my life.

I have been requesting to get my number back since it was de-activated for the past 2 months now. I've been sent from pillar to post, having done everything that they have asked from me.

My contract got permanently disconnected due to bad debt even though I tried to correct the matter before it go to this point but the consultants just gave the worst advice ever. When I speak with the consultants things change every time when I communicate with people from Cell C. I paid off the debt that I had with them. I am told that once I did that I would get my number back. I then receive an email 9 days later of a cancelation that I'm supposed to pay but I was initially informed that the payment I did was full and final payment. Payment is made, I call to get my number back I'm then told o must get a paid up letter, which take 2 weeks to come to me. Once I get that letter, I had to call again to log a case to get the number back. Once consultant says I need to do one thing then call back. I do the exact same thing and then when I call to try get the matter resolved I am told to do the exact opposite of what the first consultant said I must do. During this period cases are logged but feedback is none.

When I do what the last consultant says I had to do I am told to do something else which I asked initially about and I was told that it is wrong.

During this process I have been given numbers that don't work or that just send you back to the customer care line. The last thing I just got is communication with *** who have no contact details. They said my matter would take 24-48 hours to resolve, I am now sitting on 120 hours. I call customer services and they say they don't have a link to these people but they will log a case.

It has been a very unnecessarily stressful period of just trying to get a number back from Cell C