CELL C HAS HORRIBLE CUSTOMER SERVICE AND HAVE BAD MOUTHED MY NAME TO CREDITORS FOR MONEY I DONT OWE THEM

Good day

My name is Katleho Lechusi with ID number *** and the number in which I had a contract with CELL C is ***

I am writing to request that you immediately cease all collection activities and harassment regarding a debt that I have already paid in full. I had a 24-month contract with your company, which ended. The contract ran without ny permission on a month to month basis, I reported to you that i no longer want the contract or the services you claim to render as i no longer have that cell phone number i called uour consultant and they said i must go to the store and when i went to the store they said they cannot assist me i should call the CELL C hotline.

I took the initiative to contact you to request that our business relationship be terminated. The consultant i spoke to on the 26th of July 2024 confirmed with me that my last payment would be August 2024 in which i have paid in full. Despite my efforts, CELL C continues to debit my account without my authorization or any services being rendered.

I have sent an email requesting that you remove this false debt from my name, but your rude and abusive consultants claim that they did not receive it. I have concluded my payment as required by the Consumer Act, and your company sent an SMS confirming the successful conclusion of payment .

Nevertheless, CELL C continues to harass me through constant phone calls, SMS messages, and calls from debt collectors. I demand that you stop these activities immediately and provide me with a letter of settlement, as is my right as a consumer who has paid their debt in full. If you fail to comply, I will be forced to take this matter further and seek assistance from the relevant authorities. what your doing through your MBD debit collectors and your call center agents as you permitted them to harass me.

Your consultants at CELL C are rude and have treated me badly , they do not have any empathy and the lack the ability to assist customers in a professional manner I will be reporting this to hello peter and relevant credit institutions.

Find supporting messages from your office confirming that am done paying you, all you need to do stop bad mouthing my name by referring it to debit collectors and last do the right thing by sending me letter of settlement is within my rights to ask for that as I payed you fully.