CELL C HAS FAILED ME, AGAIN!

Cell C has failed me! Again!! NB: kindly please read the below complaint letter before i enclose my 2nd complain:

UNHAPPY CUSTOMER:

Cell C Westgate has not given me what i have signed up for. 07 September 2018 I app**** for a contract P Smart Huawei phone monthly subscription of R249 which includes one line. To my surprise Cell C billed me for another line ********** which i know nothing of . Immediately i reported the matter to head office call canter but till today the matter is not been resolved, after making several phone calls the matter as not been resolved , the ********** department is working on it for 2 months now , i have a suspended line because i refused to pay some else bill which is linked to mine .

NB: Agent by name of Doris Teme is the one who assisted me to open the account. whenever i contact her about the matter she is referring me to call canter.

i have find out line ********** belongs to Noxolo Mpho.

I am not happy Cell C has ********** my account and thy are not owning up to anything . This is *****, my rights have been violated as a consumer.

Thanks Cordelia Mogashoa ********** +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

The above letter says it all, the matter has not been resolved by CELL C.

As a consumer i have been abused several times by CELL C and violated, my rights has not been taken into consideration.

11 December 2018 Thobisile Ngcobo - CELL C SOCIAL MEDIA DEPARTMENT FROM CELL C is the one who came back to me with a followup, and she requested me to go straight to the store - Wesgate Store as per arrangement with Consultant Agent Doris Teme (for a query regarding my billing). To my surprised when i arrived there i was told that Doris was "apparently" was in a meeting, Instead of getting an assistant that day i was then given by Clive the invoice instead and told me that Doris will call me back.

I have been sent pillar to post by CELL C treating me as if i am a ******** who stole the phone yet nobody gives me good service, i regret to step in my foot at Cell C Westgate and i regret to even open an account with THEM! HOW do you cross the river when someone is able to sleep day and night and i am not because the matter is been 4 months now yet CELL C is phoning me everyday. Point is my problem is still not solved because Doris is hiding and i am sick and tired, I tried calling the call center several times with no success so nope I am not going to be doing that again wasting airtime. because I did not call from a cell c phone.

"Dear HELOPETER, Thank you for the time and effort taken to voice your dissatisfaction to my complaint. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement with your team. And to expose the culprits.

Well Done!

Warm Regards Cordelia Nthabiseng Mogashoa NB: IT WILL BE MY BIGGEST APPRECIATION TO FOLLOW UP AGAIN TO THE MATTER ABOVE, MY CONCLUSION I WILL NOT BE PAYING THE BILL THAT WAS MISTAKEN BY CELL C, I AM EVEN ON THE LINE TO TAKE UP THE MATTER FURTHER, YOUR URGENT RESPOND WILL BE HIGHLY APPRECIATED.