Cell C has become too computerised and now give the worst customer service with the rudest agents

Cell C needs to reassess the way it treats its customers and the way their staff handle issues. While I get that everything is on a computerised system and there is little handling of an account on customer to customer basis, the constant harrassing from agents and having to re-explain a situation that has to be done by the customer to each new agent that picks up that number is frustrating. None of the agents know each other to be able to communicate with each other, to know what is happening with a case before picking up the phone and harrassing the customer again.

I currently have a case opened with Cell C and refuse to pay the large amounts of money they are charging me for mistakes on the part of their agents. However, because everything is so systemized and computated, they have little handle over who has contacted the client, what the client has said and what is the current status of the case. I find myself rexplaining this 100 times. When I ask what is the status of my case, because they have no access to this and not a clue as to what is going on, they rudely cut the call or cut you off midsentence. This is reeeeeeeally rude and bad bad bad customer service. Please look into this.