KD
Kim D

1 reviews | Active since Apr 2013

07 Apr 2015, 12:26

Cell C has bad customer service and bad attitude

I have numerous emails and have posted on hello peter this is my second time and still no one has bothered to email me or get a management involved.This is now beyond unacceptable. I phone your call centre who are as thick as can be. I have attached the payment that I was told to pay by one of your consultants to make my contract up to date. I have also attached the email I sent to Patrick Mphuti I asked in my email to him and to customer service if there was any more deductions. I GOT NO RESPONSE FROM CELL C. THEREFORE NO RESPONSE NO MORE DEDUCTIONS. Last month you deducted nothing. Go and listen to all your recorded conversations with me and cell c and find that NO one informed me any more deductions. Also there is been no written communication even though I have requested it?Patrick called and said my money would only be available in the next 7 working days this most unacceptable.Not once did cell c nor Patrick respond to my email asking if there was more deductions. You are happy to deduct from your clients account *******ly but then when you admit that cell c has done wrong Me as the customer has to wait 7 days before I get this back. UNACCEPTABLE<br>

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Replies (1)
Cell C
Cell C's reply07 Apr 2015, 13:47
Official
Hello KIMLETTE29,

Thank you for posting to us.

A follow up request has been sent to Patrick and feedback will be provided. Do expect to hear from him soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN