Hellopeter
Share Your Experience
CN
Charl N

1 reviews | Active since Mar 2019

13 Mar 2025, 14:35

Cell C has a terrible customer care centre

My account was suspended and I tried calling the collections department to arrange for a debit order. One cannot speak with their collections department has to wait for Cell C to call you back. It has been 52hours and no one has called me to arrange for the debit order. Absolutely the worst network and customer service.

My case number is ***

Their network coverage is also terrible compared to vodacom. Especially during loadshedding.

Ive been a loyal customer for more than 10 years and the one time my account fell into arrears, they treat me like a ********.

Im settling this account which isnt alot, and moving to vodacom.

0
Replies (3)
Cell C
Cell C's reply13 Mar 2025, 14:50
Official
Dear Charl Van Niekerk,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the experience you've had, and we understand your frustration. 

We deeply value your loyalty as a customer over the years, and it is concerning to hear about the difficulties you've encountered with both our customer service and network. 

We take your case seriously, and we will escalate the matter to our Support Team for further assistance.

We apologize for the inconvenience caused, and we appreciate your patience as we work to resolve this matter promptly.

Regards,
Cell C | CW
CN
Charl N's update14 Mar 2025, 12:21
Reviewer Update
I have been a loyal Cell C customer for approximately ten years, always paying my instalments on time—except for a delay in 2020 when I was overseas, and my bank transfers took longer than usual. Nonetheless, it was paid.

Recently, my line was disconnected due to one month’s arrears. I made a payment arrangement, yet my service remains suspended because Cell C insists on waiting for the debit to be processed. To make matters worse, they reported me to the credit bureau despite the arrangement in place.

This is how Cell C treats loyal customers—no flexibility, no consideration, and no urgency in resolving issues. Absolutely unacceptable service!
Cell C
Cell C's reply14 Mar 2025, 12:26
Official
Dear  Charl Van Niekerk 

We appreciate your loyalty to Cell C over the past ten years and sincerely regret the frustration caused by this situation. 

Please note that your query has been escalated for a payment arrangement review. We will provide feedback as soon as possible regarding the next steps. 

Thank you for your patience. 

Regards,
Cell C | TM