LN
LUCAS N
1 reviews | Active since Dec 2014
17 Jun 2025, 13:36
Cell C harassment
Hi would like Cell C to stop harassing me regarding the contract ended on the 9th of March 2025 then called them on the 10th march2025 to their retention department which I advised that will be migrating to pre-paid as didn’t need their contract however will be paying off end of march for the last time as contract has ended.now Cell C has handed me over as they didn’t honor our parting by trying to debit in April I advised the bank to reverse the debit as contract was cancelled in march. Please help me against giants that are praying on consumers and harassing them through legal avenues to bleed them dry.
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Cell C's replyOfficial
17 Jun 2025, 13:44Dear LUCAS THABO NTEO
Thank you for bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced regarding the conclusion of your contract and the subsequent billing issues. Please be assured that this matter is being taken seriously.We have escalated your case to our Support and Retentions Investigation Team for a thorough review. They will assess all communication and billing records relating to your account, including your call to the Retentions Department on 10 March 2025 and your request to migrate to prepaid services.We understand your frustration and are committed to resolving this matter fairly. A representative will be in touch with you shortly to provide an update and the next steps.
Thank you for your patience while we work to resolve this.
Regards
Cell C | NT
Thank you for bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced regarding the conclusion of your contract and the subsequent billing issues. Please be assured that this matter is being taken seriously.We have escalated your case to our Support and Retentions Investigation Team for a thorough review. They will assess all communication and billing records relating to your account, including your call to the Retentions Department on 10 March 2025 and your request to migrate to prepaid services.We understand your frustration and are committed to resolving this matter fairly. A representative will be in touch with you shortly to provide an update and the next steps.
Thank you for your patience while we work to resolve this.
Regards
Cell C | NT
Cell C's reply17 Jun 2025, 13:44
Official
Dear LUCAS THABO NTEO
Thank you for bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced regarding the conclusion of your contract and the subsequent billing issues. Please be assured that this matter is being taken seriously.We have escalated your case to our Support and Retentions Investigation Team for a thorough review. They will assess all communication and billing records relating to your account, including your call to the Retentions Department on 10 March 2025 and your request to migrate to prepaid services.We understand your frustration and are committed to resolving this matter fairly. A representative will be in touch with you shortly to provide an update and the next steps.
Thank you for your patience while we work to resolve this.
Regards
Cell C | NT
Thank you for bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced regarding the conclusion of your contract and the subsequent billing issues. Please be assured that this matter is being taken seriously.We have escalated your case to our Support and Retentions Investigation Team for a thorough review. They will assess all communication and billing records relating to your account, including your call to the Retentions Department on 10 March 2025 and your request to migrate to prepaid services.We understand your frustration and are committed to resolving this matter fairly. A representative will be in touch with you shortly to provide an update and the next steps.
Thank you for your patience while we work to resolve this.
Regards
Cell C | NT