LW
Lizél Wessels-Hendriks
1 reviews | Active since Mar 2020
07 Nov 2024, 15:40
Cell C harassment
Serious harassment from cell C about outstanding account even after account had to be paid up to date in order to port to Vodacom. Cell C keep on submitting debit orders after I ported to Vodacom and now charge me for debit order cost. Matter referred to ombudsman already.
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Replies (2)
Cell C's replyOfficial
07 Nov 2024, 16:14Dear Lizél Wessels-Hendriks,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with these ongoing debit orders. It’s disappointing to hear that this issue persists even after your account was closed and ported to another provider.Please rest assured that we take this matter seriously and are here to help resolve it.
We have escalated your case to our support team to review the debit order charges and ensure that your account is accurately closed in our system. You should expect feedback soon, and we’ll keep you informed of any updates.
Your satisfaction is important to us, and we are committed to resolving this issue promptly.
Kind regards,
Cell C | GM
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with these ongoing debit orders. It’s disappointing to hear that this issue persists even after your account was closed and ported to another provider.Please rest assured that we take this matter seriously and are here to help resolve it.
We have escalated your case to our support team to review the debit order charges and ensure that your account is accurately closed in our system. You should expect feedback soon, and we’ll keep you informed of any updates.
Your satisfaction is important to us, and we are committed to resolving this issue promptly.
Kind regards,
Cell C | GM
Cell C's reply07 Nov 2024, 16:14
Official
Dear Lizél Wessels-Hendriks,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with these ongoing debit orders. It’s disappointing to hear that this issue persists even after your account was closed and ported to another provider.Please rest assured that we take this matter seriously and are here to help resolve it.
We have escalated your case to our support team to review the debit order charges and ensure that your account is accurately closed in our system. You should expect feedback soon, and we’ll keep you informed of any updates.
Your satisfaction is important to us, and we are committed to resolving this issue promptly.
Kind regards,
Cell C | GM
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with these ongoing debit orders. It’s disappointing to hear that this issue persists even after your account was closed and ported to another provider.Please rest assured that we take this matter seriously and are here to help resolve it.
We have escalated your case to our support team to review the debit order charges and ensure that your account is accurately closed in our system. You should expect feedback soon, and we’ll keep you informed of any updates.
Your satisfaction is important to us, and we are committed to resolving this issue promptly.
Kind regards,
Cell C | GM
LW
Lizél Wessels-Hendriks's updateReviewer Update
07 Nov 2024, 20:00You agreed to port us to vodacom IF our account was paid in full which we did and porting was done! After that you continued to offer a debit order and now six months later you listed us as a bad payer with VVM attorneys for unpaid debit order cost! Why offer a debit order to an account that is not in contract anymore?!?!?!
LW
Lizél Wessels-Hendriks's update07 Nov 2024, 20:00
Reviewer Update
You agreed to port us to vodacom IF our account was paid in full which we did and porting was done! After that you continued to offer a debit order and now six months later you listed us as a bad payer with VVM attorneys for unpaid debit order cost! Why offer a debit order to an account that is not in contract anymore?!?!?!