JJ
JH J

1 reviews | Active since Feb 2018

14 Apr 2018, 12:41

Cell C harassment

I have been getting call from cell C about my alledged contract. I have told them several times (I stopped counting after the 15th phone call) that I do not have a contract with cell C. Their useless website does not permit me to contact them by e-mail since you need a cell c number (which I do not have) to send an e-mail.

In an attempt to fix the problem I visited Cape Gate branch where I was told that there is not contract between me and cell C on record.

One of two things need to happen: a.) Cell C needs to stop harassing me, or b.) Someone that is not a call centre agent must call me so that whatever their problem is can be sorted out.

I will not call them on my account so that they can sort out their problems.

If this is how cell C treats someone that is not their client, I shudder to think how they'll treat some that is contractually bound to them.

0
Replies (4)
Cell C
Cell C's reply16 Apr 2018, 07:09
Official

We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply16 Apr 2018, 13:27
Official

Maropeng has been in contact and is attending to this matter. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,

JJ
JH J's update19 Apr 2018, 13:04
Reviewer Update
Thank you very much to Maropeng who solved the problem.
Cell C
Cell C's reply19 Apr 2018, 13:22
Official

Thank you for providing us with feedback and we are so happy with the way Maropeng assisted you.

Have a lovely day further.

Regards

Cell C | PN

Best regards,