Cell C Gross Incompetency.

Good Day. I app**** for an upgrade as per my contract with Cell C. I answered all the security questions to the best of my knowledge and was rejected 4x by the Cell C Representative. I took out my Cell C contract in 2010 so some of my details had changed. I informed Cell C of the changes each time but *********** staff failed to process that information. I spent an hour on the phone to the sales consultant and was told at the end of 70 minutes that my application was rejected. I understand that Cell C has to follow processes in order to approve new contracts but the system prevents the true owner of the account from obtaining upgrades rather than the ********** *******. Cell C you are totally *********** and please ask your annoying sales consultants to please stop harassing me with their consistent calls to upgrade if they are going to refuse me on the basis that the information I provide is unsatisfactory. Cell C please respond as to why you ignored my repeated attempts to update my information?