1 reviews | Active since Sept 2011
Cell C Greenstone ****** and terrible service
Hi was at Cell C store on the 18th of September 2017 at around 4:00pm wanting to do a sim swap.
The one lady saw me walked in, but continued to chat to her friends and one customer. Did not look like they were doing any business, I waited for a very long time until she asked what I needed. I explained I needed a sim swap and she went back continuing chatting to the one friend/customer.
After a very long time of waiting, I hear " Ching Chong , Ching Chong", she kept whispering it until i looked at her. Utterly disgusting and ******, not sure why cell c would hire such a staff.
I eventually got impatience and asked whether she will help or not, she asked me to wait AGAIN. I waited for probaly over 40min just to do ONE sim swap while she chats with her friend. When she saw I was getting frustrated she then assisted me with sim swap.
Ive sent in notices to cancell my two contracts when they expire this month, will I ever come back to cell c? Nope, not when I think of that Greenstone Cell C store.
Thanks for making me move on to another better network, keep your ****** staff.
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
