1 reviews | Active since Aug 2015
Cell C Greenstone Mall // Customer Care
I opened an account for a 20GB modem that was on special, before opening my account I asked the walk in lady if I can upgrade my data account and she said yes just need a R100.00 activation fee, ended paying R195.00 and opening a new account. Tenicia the lady behind the counter didn't explain to me about the day/night data times, day time 5Gb 6:00-24:00 and 15Gb 24:00-6:00. I mean who on earth is awake after midnight to use that data, I have a family and work for a living. Normal peak hours starts 20:00 night time data. So I go back to the store and explain to them that I am unhappy and the manager was less interested and told me that they can not help us that I cannot cancel my contract even though I am in the 7 days cancellation time to bring back the contract if I am unhappy. I told him that I am taking this to the CPA and he says go ahead and why not go to all the social media out lets. I spoke to Centurion Cell C and spoke to Nathan says that I should explain my situation on Hello Peter and so I am. Nathan said that he would try help on his side to fix this and we can claim back our monies from Greenstone Cell C. I am very unhappy about this and would like some assistance.
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
