JD
Jaun D

1 reviews | Active since Oct 2016

16 Oct 2016, 12:18

Cell C Greenacres Shopping mall Port Elizabeth, BAD SERVICE!!!

<p>I had a recent visit to the Cell C shop in Greenacres shopping centre...worst customer service i have ever experienced!!! My phone is only 5 months old and has given me numerous problems, to the point that it now has no power and wont even start-up. I seeked advise from the consultants at CellC and will not recommed anyone to go there for any queries related to a faulty phone. They were very rude and refused to help me, shouting at me and getting worked up...telling me that i am unnecessary. i would like to see one of them being 'unnecessary' when their phone decides to stop working. The only thing they told me was to come back the following Monday, whereafter they would send my phone away for repairs and even refused to provde me with a loan phone for that period. The consultants were disrespectful and have no sense of customer service whatsoever. When leaving the store after having a huge argument they even had the audacity to tell me to have a good day. They further refused to give me their names and their managers' email in order to log a complaint regarding my phone. If CellC wants to keep a good name, then i suggest they employ people who actually know what customer service means.</p>

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Replies (2)
Cell C
Cell C's reply17 Oct 2016, 07:36
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply17 Oct 2016, 10:20
Official

Lungi has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and inconvenience caused. She also advised that she will escalate this matter to the store manager so that it can be addressed.

Regards
Cell C | PN