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Glenda L

1 reviews | Active since Sept 2013

12 Mar 2024, 07:38

Cell c got useless

Cell c used to be the best, but suddenly your client service went down the drain. I'm done

0
Replies (7)
Cell C
Cell C's reply12 Mar 2024, 08:07
Official
Dear  Glenda Labuschagne 

Thank you for reaching out to us .

We're sorry to hear you say that . Please give a brief description of what transpired so we can be able to rectify the matter .

Regards
Cell C | NH

Best regards,

GL
Glenda L's update12 Mar 2024, 09:40
Reviewer Update
Thanks for your prompt response, I accidentally paid my account, and then cell c deducted my normal payment, so I tried to get a refund, but they talk around it, saying I only have a credit of R70, when I paid R1845.
Cell C
Cell C's reply12 Mar 2024, 10:11
Official
Do you receive your monthly statement too see your billing and payments ?  Your account is  set for debit order and not cash payment . You're supposed to make a cash payment 5 working days prior to the provided debit order date in order not to be debited . You have been accumulating R70 penalty every time the debit order returned unpaid . Your bill receivable 1 March 2024 was R 1774.41 +R70 Penalty charge . You are indeed in credit with R70.59  Pease provide the number we can reach you on , we will get someone to contact you to explain your billing .

Cell C | NH

Best regards,

GL
Glenda L's update12 Mar 2024, 11:59
Reviewer Update
No thanks, I have spoken to as many people as I can stomach, everone harping about the same thing.
Cell C
Cell C's reply12 Mar 2024, 12:02
Official
You can also visit the nearest Cell C store with your ID and proof f residence to have access to view your profile , and get more clarity n your billing and payments .

Cell C | NH

Best regards,

GL
Glenda L's update12 Mar 2024, 13:34
Reviewer Update
I live 260 km away from the nearest store, both ways. All I wanted was the payment back to buy nappies for my disabled daughter, but it's apparently too much to ask
Cell C
Cell C's reply12 Mar 2024, 13:55
Official
Thank you for contacting us. We understand your concern. In order to assist you, our billing team will need to contact you over the phone. However, please note that you have the option to keep your payments as they are, considering that your February and March bills have already been paid and the R70.59 can be deducted from your April 2024 bill. Also, please keep in mind that your payment is due on the 1st of every month, which means that you have been paying your account in arrears.

Cell C | NZ

Best regards,