LM
Luthando M

1 reviews | Active since Aug 2013

09 Oct 2015, 15:41

CELL C GIVING ME THE RUN AROUND

Round about May/June 2015 i transfered my contract from my moms name to mine and swapped the debt order to my account at Cell C pavillion. I was asked for the new debit date an stated 28th my pay day. The 29th was not an option. I was told the date had been successfully changed. Since July i get debitted on the 20th, this is the date my mom was previously using...<br> <br> I've called 3 times each month asking them to change the date to the 28th as agreed... The last month i even asked for the date to be the 1st of each month because i thought maybe the 28th is too close to the 29th and still no debit order has went through and i'm assuming it will go through on the 20th again.<br> <br> This is a big inconvenience to me as this is a debit that goes off a week before my pay day when i have close to no money on my account.<br> <br> I am even tempted to clear my account on the 20th to see where Cell C will debit money from, you guys are ***********. Sort this mess out. Im getting sms's for early upgrades and at this point im considering leaving the network all together.

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Replies (1)
Cell C
Cell C's reply09 Oct 2015, 15:50
Official
Hello LuluM,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN