CELL C giving me **** C! I WANT MY PHONE!

I booked in my phone at Makro Centurion to be sent to Cell C for repairs as the screen went blank while it was in use.<br> I recieved an sms that my phone had been recieved by cell c for repairs. A month later I had no further correspondence. I went to Makro and they called Cell C for me and spoke to Melissa. Melissa told me that my screen had cracked and that the warranty was void and I had to pay for the damages. I refused to pay for anything and questioned how they can claim the screen is cracked when there was no crack on the screen when I took it. There was also a glass screen protector on the phone and questioned how that was still intact yet they claim the screen was cracked. She said she would send an e-mail with a picture of the damages. She sent a pixalated image which only displays a small crack on the side of and does not even show my device.<br> <br> I have to date still not revieved feedback from my mails to Melissa or anyone else at Cell C and have been waiting for over a month without a phone. <br> After all the **** I have been through, I want my device fixed and returned to me ASAP an explanation how they claim there was a crack on my screen when it wasnt there before!