CELL C gives worst service than the Government

I am extremely frustrated and upset with Cell C.

I took an upgrade on contract on Friday telephonically, the consultant told me that I can only take a Huawei and he did not explain other deals after I did the contract I looked at the catalog and saw other phones. I have been calling every day since Friday to change the handset and no one is will to assist me.

I called in at least 12 times and waited on the line for at least 6 hours in total.

The 1st lady I spoke to this morning simply refused to assist me, the second lady said that she will track the parcel and call me back she never did. I called again and a lady told me that the parcel is still at the warehouse and it's easy to swap out. She transferred me and guy on the other side said he cannot assist as the contract needs to be canceled before he can assist. He never asked my details or anything. i was transfered to someone at retentions department, the guy tells me straight i dont know what to do. i asked him what does he do there, he says i Dont know. how the hell. the service is really utterly pathetic.

I am waiting currently on the line for 60min and no one is answering.

I am extremely frustrated. I have had a cell c contract for more than 14 years now.

I would like to cancel every because I'd rather go to a new service provider that is going to provide me with better service. My contract is expiring soon and id rather cancel everything. I'm sure the Government give better service than Cell C.

I cannot allow myself to get so frustrated keep supporting a company that has no client service values. You guys answered the call within 1min for the upgrade to happen. Now when I need other assistance no one is willing to help and I have to wait for hours on the line.

My ID no: *** Cell: *** Or ***