MF
Marzelle F

1 reviews | Active since Jan 2019

11 Jan 2020, 12:26

Cell C Gives out customers personal details without permission!

Cell C gives out your personal information without any consent? This is *******? Your Hartbee****rt Dam branch at Village mall gave a print out of my brothers cell phone contract and his billing to some one with out his consent! My brother Lourens has moved the debit order to this womens buisness account, for a long period now he has wasted hours trying to move the contract to her name which U useless Cell C cant do after numerous visits! But you can give her a print out of all his personal info regarding all 3 his contract? This is against the popi act !!!! No where did he give any one written consent allowing Cell C to do this! No where can one find contact information for your CEO? Now we have to deal with *********** staff that hands out personal info! This is totally unacceptable, and we will take the matter further! Jolene at the village mall said that she did not give this women a print out? This women showed my brother the print out? So who the hell did give it to her! I want this to be dealt with ASAP! The contract moved, and the person responsible for printing out and handing over his personal contract info be dealt with legally!!!!

I will post and share this info all over social media if you do not sort this out within 24 hours!

My brother has travelled up and down and still your agents can not do anything, so I would advise you make contact ASAP, and sort your mess out, or this will become a big sore eye in the public domain!

0
Replies (2)
Cell C
Cell C's reply11 Jan 2020, 12:46
Official
Hi There 

Thank you for reaching out to us. 

The matter will be addressed with the account holder within 48 hours.

^MM
MF
Marzelle F's update11 Jan 2020, 13:10
Reviewer Update
Sort it out ASAP!
I will ensure that this is dealt with accordingly if you do not sort this out with the account holder within 48 Hours!

Get hold of your CEO, my brother Lourens Tolmay would prefer dealing with him himself as the rest of your agents dont know what they are doing, and prefer wasting clients time by letting them drive up and down and wasting there time!