1 reviews | Active since Jul 2016
Cell C GIVES ME A TERRIBLE HEAD ACHE
<p>I COMPLAINT ON FACEBOOK EARLIER THIS MONTH ABOUT MY 2 ****** CONTRACT PHONES. MY PHONES WERE ****** LATE MAY IN CAR. THE CAR WAS NOT BROKEN OR ANYTHING LIKE THAT AND I DONT KNOW HOW ******* GOT HOLD OF MY PHONES. I OPENED A CASE AND SUBMITED MY CLAIM FORMS AT C SURANCE. I THEN MADE A FOLLOW UP AND I WAS TOLD MY CLAIM DUE TO MY CAR NOT BEING BROKEN. THIS DIDNT SEAT WITH WELL BECAUSE FOR ONE TO ***** DOESNT MEAN THAT THEY NEED TO BREAK THE WINDOW OR DOOR. BECAUSE THIS DAYS THERE IS A REMOTE JAMMING AS WELL THAT WE ARE VERY AWARE OF. I THEN WROTE TO CELL C THAT IM NOT HAPPY WITH OUTCOME OF THEIR INSURANCE. WHEN I GOT THEY PHONES THEY TOLD THAT IM MUST JOIN AND INSURANCE SO THAT I WOULDNT STRESS WHEN INCIDENTS LIKE THIS HAPPEN BUT INSTEAD IM HERE GETTING UNNECESSARY HEAD ACHE. IM ASKING CELLC TO EAITHER GIVE ME MY PHONES OR CANCEL THE CONTRACTS. I CANT PAY R460 EVERYMONTH FOR PHONES THAT I DONT EVEN HAVE THOU THEY WERE INSURED. 2 WEEKS BACK A CONSULTATED CALLED ME AFTER MY COMPLAINT AND HE SAID THIS MATTER HAS BEEN ESCALATED TO C SURANCE MANAGEMENT. SINCE THEN IVE NEVER HEARD FROM HIM OR ANY CELLC STAFF. IVE BEEN WRITING ON FACEBOOK INBOX AND NO ONE IS GIVING ME FEEDBACK. I WANT MY PHONES OR CANCEL THE CONTRACT, IM TIRED, I DONT HAVE THE PHONES NOR THE SIMCARDS BUT YOU DEDUCTING MY MONEY.</p>
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One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
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Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
