1 reviews | Active since Mar 2017
Cell C gives me a runaround
<p>Cell C is denying that I tendered my notice of termination on 26 Feb at 11h01, yet I spoke to their Ntombi. Their Asanda promised me that my cancellation was guaranteed if I paid my arrears of R4441.16 which I paid on 29 March.</p> <p> </p> <p>Cell C, have mercy on me. It's been too much. Please let me go.</p> <p> </p>
Hi Zukisa
We will assist you with this matter but we'll listen to the call recordings first then assist accordingly. Remember as per the terms and conditions there is a notice period of a written notice or notice in any other recorded form of your intention to cancel the agreement.
Regards
Cell C | PN
Hi Zukisa
We will assist you with this matter but we'll listen to the call recordings first then assist accordingly. Remember as per the terms and conditions there is a notice period of a written notice or notice in any other recorded form of your intention to cancel the agreement.
Regards
Cell C | PN
Indeed I received a call from Boitumelo who was ready to offer me a cheaper contract. I declined as all I needed was to cut ties after reading other Hellopeter reports. We agreed that the contract was to be terminated by midnight as I had already been billed. She promised to convey same to night staff but at about 21h00, Cell C cut me off from data, text and calls. This was after I had paid R4441.16 by EFT.
Yesterday, Cell C went ahead and debited my accountwith R4441. It's not clear why they stole my money when I had noticed them by 26 Feb of my intention to end the contract.
Today is my birthday and I had plans with that money and I get such a gift from them.
Who will pay for the bank charges as they do in and out into my account with no authorisation?
How will I pay for my birthday goodies if they cling to my money?
They stole my data, text, calls and now my money. How far low can they stoop?
Indeed I received a call from Boitumelo who was ready to offer me a cheaper contract. I declined as all I needed was to cut ties after reading other Hellopeter reports. We agreed that the contract was to be terminated by midnight as I had already been billed. She promised to convey same to night staff but at about 21h00, Cell C cut me off from data, text and calls. This was after I had paid R4441.16 by EFT.
Yesterday, Cell C went ahead and debited my accountwith R4441. It's not clear why they stole my money when I had noticed them by 26 Feb of my intention to end the contract.
Today is my birthday and I had plans with that money and I get such a gift from them.
Who will pay for the bank charges as they do in and out into my account with no authorisation?
How will I pay for my birthday goodies if they cling to my money?
They stole my data, text, calls and now my money. How far low can they stoop?
I am currently at the Vincent Cell C shop and I am being helped by Ziyanda. She called their TPHD and sloke to Palesa who needs me to bring them a bank statement showing that the money was debited. She also needs my ID copy and proof of payment. This is despite the fact that she told Ziyanda that she sees a credit of R4441.16 on my account. Alternatively I have to go and do a reversal at FNB.
Will Cell C foot the bill of all this? Why is there so much drama for them to do the right thing?
I am currently at the Vincent Cell C shop and I am being helped by Ziyanda. She called their TPHD and sloke to Palesa who needs me to bring them a bank statement showing that the money was debited. She also needs my ID copy and proof of payment. This is despite the fact that she told Ziyanda that she sees a credit of R4441.16 on my account. Alternatively I have to go and do a reversal at FNB.
Will Cell C foot the bill of all this? Why is there so much drama for them to do the right thing?