MS
Michelle S

1 reviews | Active since May 2016

16 May 2017, 14:23

Cell C getting to big for their customers??

<p>I have been a Cell C customer for about 15 years without any problems but lately it seems Cell C is getting bigger that the business, My contract is due for an upgrade but I have already called them to find out what my settlement amount is to migrate to MTN, Looking at the last two months booklets, the offers are pathetic compared to MTN, NO double deals, almost no contract under R400 unless you take an old Samsung that have been on the market for ages or the No Name brand, Cell C branded Empire or Summit, Apart from the I-Phones and one or two LG Phones, the other phones are all old phones that have been available for ages, For some reason, Cell C does not offer you Huawei anymore. They are so stuck on Wi-Fi Calling and Data deals, ***** the person that is not interested in all that data, Some of us still want a PHONE, Make Calls, after all, that is what the Phone was built for, We aren’t all teenagers sitting on Facebook and the Internet all day long, we want a decent deal for a decent price like you always used to have. MTN currently has a contract with two Huawei P8 Lite’s for R319.00 p.m. and that is what I will be going for.</p> <p> </p>

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Replies (4)
Cell C
Cell C's reply16 May 2017, 15:04
Official

Hi Michelle

We place a high priority on delivering the best products and services for our customers, products that deliver value, innovation and simplicity.

We'll get one of our team members to contact you and assist you with a decent deal for a decent price that will suit you.

We continuously strive to keep our customers happy and satisfied.

Regards

Cell C | PN

Cell C
Cell C's reply17 May 2017, 08:51
Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

MS
Michelle S's update18 May 2017, 11:42
Reviewer Update

I have received call notifications, I have True Caller installed on my phone which picks Cell C up as span and blocks these calls, However, No e-mail was received from anybody related to Cell C.

Cell C
Cell C's reply18 May 2017, 12:55
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN