Cell C gets 5 srar rating for moving backwards

Wish I could give Cell C a zero rating. At 8.30 this morning I called customer service to buy R100 airtime so I can make calls to 086/087 nos. I have more than 800 minutes avail to call any other network. Agent Busisiwe sold me the R100 airtime to be charged on my next bill. I try to make a 086 call and it won't go through. I call back, spoke to Sakhane, she advised that the airtime was loaded and he is opening the line so I can make special calls. Tried again 086 but no joy. Called back spoke to Thabiseng, she sed that she is opening the line and I will be able to make the 086 call. Thabiseng sed that if I had a problem and I can call back and ask for her. Tried again. Still NO JOY. Called back, spoke to Simphiwe, she told me that the agents never switch the network bearings off therefore I could not make the call. I can go ahead and make the call. Once again call won't go through. Almost one and a half hours back and forth with Cell C customer service I called back and spoke to Kanya. Kenya explained there is no way that the agent can open the lines to male special calls. The agent should have explained when selling the R100 airtime that special calls can not be made with the airtime. Instant recharge can only be used for any network calls he said. I tell him I have more than 800 mins any network why would I want to buy R100 airtime if I can not make a special call with it. I told the agents I need to call an 0860 no. So I asked Kanya to have the airtime reversed since I can not use it nor do I need it and I was misinformed. Unfortunately they can not refund me. Ok, so how can I make a call to a special number as a Cell C subscriber? Sorry Sir, you have to go to a tuck shop and buy the airtime then you can make the calls. Bit I am a contract customer why cant Cell C just sell me the airtime? No It can not be done from our side. You have to go purchase and load that airtime. I told Kanya that I had purchased R100 airtime and was able to male special calls in the past with no issues. Apparently Cell C since updated the systems and now you can't. What utter bs. Asked Kanya to transfer me to Busisiwe so I can ask her why did she sell me a product I don't need or can't use but was told that he can not transfer me to other agents. I explained him that Thabiseng told me if I have a problem call back and ask for her so was that suppose to happen. He's not sure. Cell C has a moto to Move forward. They are moving backwards. I will never renew with these clowns again. There products have too many limits and it's not a convenient service. Agents are misinformed and passing on misinformation.